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social business

Classifying a Community

Photo by Eric Ziegler Defining categories of communities can be done in many many different ways: e.g.  by size (small, medium, large, humongous), types of people in the community (internal employees vs. external clients vs both), etc. There are so many different types of communities that to be honest, it …

Setting Expectations

  Photo by Sarah Ziegler A friend and I were recently talking about adoption. Specifically we were talking about the adoption of …